Our customer service team makes it a point of honour to satisfy you as much as possible! Any questions, suggestions or just want to say hello? Do not hesitate to contact us
All products bought on the http://www.baghera.co.uk site are guaranteed for 12 months from taking possession of your product.
This guarantee is only valid in the case of normal product usage and does not cover general wear and tear.
Any request to claim on the guarantee must be made in the form of a detailed request via our contact form. Do not forget to give your Baghera order number.
As soon as you validate your order, you will receive an email confirming it. If you do not see this email, we ask you to check your junk folder (spam).
In order to directly ensure that your order has been registered, go to the “My account” heading and check the status of your order.
If your order has not been validated, we invite you to place a new one.
Each order made on the www.baghera.co.uk website before 9:00 (GMT+ 1), will be dispatched the same day (working days). If you make an order after 9:00, it will be dispatched the following working day.
When you add products to the cart, you will be able to consult the costs and times of delivery.
When your order has been dispatched, you will receive an email to track your package which will also allow you to contact the carrier.
Your order will be delivered within 30 days of your order being validated, at the latest.
If you are not home when the carrier arrives, a delivery notice will be left in your letter box. This card indicates the time and the day of the attempted delivery as well as the post office where you will be able to collect the package. You must go there with the delivery notice and a form of identification in order to collect it.
Depending on the carrier, it may be possible for the package to be left with one of your neighbours. If this is the case, you will be informed by the delivery notice.
You are given a legal period of 14 days, starting from the date your order was received, to inform us of your intention to return one or multiple items. To do this, you can send your request by email to firstname.lastname@example.org, accompanied by one or several photos of the product according to your preference.
In the case of reimbursement, this will happen within 14 days following the date when this right was executed. This reimbursement will be done without any extra cost to the client apart from the costs of dispatch and return.
In the event of returning a product, please resend the item in perfect condition and in its original packaging, therefore allowing it to be ready to be resold. Where necessary, it must be accompanied by all of its accessories. If the following requirements are not carried out, you will lose your right to product return and the product will be returned to you at your own expense.
The returns form is available in our general terms and conditions of sale.
The product must be returned to the following address:
Groupe Le Petit Nouveau
3A rue Pétigny
To facilitate the processing of your product return, please attach the delivery note to the package.